How does the rollout of the app work?
On the rollout of the app all users receive an invitation email with username and password for the app and information how to download the app. After installing and opening the app, users see a welcome tutorial in which the variety of features of the app is explained. We recommend to inform users in advance about the upcoming launch of the app, so that users know they can expect the invitation soon.
How do I invite all users to the app in one go?
You published a news item to welcome your users and are ready to launch the (web) app? You can invite users individually to the app or roll out the app to all users with active accounts. To launch the app and invite all users in one go you can start the rollout in the rollout planning.
Navigate to Rollout planning in the Dashboard
Click Start rollout. All users receive an invitation email with instructions to start using the (web) app. Each month, an automatic reminder email is sent to all users who did not accept the invite yet.
Already rolled out the app before and want to trigger it again? You can do so by sending a reminder invite.
Where can I see which users did not download the app yet?
On the network activity page in the Dashboard you can see how many users installed the app, but you may want to have more information about which users did not start using the (web) app yet. In the rollout planning you can find more information:
Navigate to Rollout planning in the Dashboard.
Open Invite accepted dropdown filter and select No to display all users who did not accept the invite yet.
What do the envelopes in the rollout planning mean?
The gray envelope icon means that the user unsubscribed from all emails sent from the app.
Users with a blue envelope icon behind their names did not accept the invite for the app yet and will receive a new invite email when a reminder is sent.
How do I sent a reminder invite to users who didn't download the app yet?
In the rollout planning you can easily see which users did not accept the invite for the (web) app yet. To remind them to become a part of the community you can send out reminder invitations individually or in one go to all users who did not accept the invite yet.
Navigate to Rollout planning in the Dashboard.
Click Send reminder in the top right corner to send an invitation to all users who did not accept the invite yet.
or
Click the blue envelope behind the name of the user you want to invite to send an invitation individually.